How To Deal With Bad Taxi Service

Generally, in Shenzhen, the taxi services are not up to par with the international standard we have come to expect back home.

However, in saying this, it does not mean the government has give a green light to drivers to be ignorant, rude, racist or just plain unsafe.

If you ever experience a bad situation in a taxi – whether he insults you, abuses you, rips you off, gives you fake money or puts you in danger of any type- the best thing to do is to get the receipt from the ride. Once you have this receipt, then you can call the company (Chinese only, of course) and report your complaint using the Taxi ID Number and Fare Identity Number.

Usually, the driver will experience a small 2 week period of suspension. He will need to review the rules and procedures and generally not get paid.

If they wont give you the receipt, just take a photo of his ID on the Dashboard and record the Taxi Number and do the same with the company name.

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The Contributor

Australian Business man living in Shenzhen for over 4 years. Well traveled in China and the rest of the world (not that anything outside of China really matters when you are inside of China). Currently involved in the Wine industry, but previously involved in Tobacco, Medical and Logistics Industries world wide.

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