City Emergency Aid Center to Improve Response and Aid Systems
Last Saturday the Shenzhen Emergency Aid Center said that more than 20 percent of local ambulances that are called to emergencies returned without patients and around 6 percent of these emergency calls have involved harassment of responders and dispatchers.
During the Emergency Aid Day in China that was held yesterday prompted Shenzhen officials to ask for a collective action that will improve local emergency response and aid services. Reports showed that more than 900,000 people made the 120 emergency call last year and ambulances were sent out more than 150,000 times. These numbers showed a slight decrease from 2011, although the number of ambulances returning without any patients has increased to 30 percent in 2012.
Harassing phone calls to the center ranges from pranks calls to operators and people accidentally dialing the 120 emergency number when they are trying to reach the number for train tickets. Even with the phone number for ordering train tickets is different, emergency line operators said that they still receive more than a hundred wrong calls a day.
Shenzhen is also planning to improve it emergency response systems by implementing new measures along with traffic police plans to install camera on ambulances to record videos of vehicles failing to yield to ambulances in emergencies.