Hospital Service Centers to Help Provide Better Service to Patients
The 11 city level hospitals in the city are expected to open up service centers in order for patients to have better and more convenient experiences at hospitals. The center will be opened under the guidance and supervision of the city hospital management center that will provide services for before, after and during treatments.
Services before treatments will include assisting patients in making appointments and the use of the new resident health cards system that is currently being piloted. Staff will introduce other registrations methods ranging from online, mobile phone registrations and telephone to patients. Staff will also assist patient transfer to different hospitals as well. During treatments the service center will make sure that good order is maintained at hospitals, from guiding patients to waiting lines, making payments, using elevators and consulting doctors. If medical disputes occur, staff will also help in making reports to upper level management and seek out the right solutions. Wheelchairs, phone chargers, drinking water, umbrellas and other daily necessities will be provided to patients.
When patients see the doctor, staff will then guide them to receive body checks and other examinations. The staff then will inform the patients on their results than assist them in making the proper appointments for future or further treatments. The service centers will also make phone calls to patients to follow up on their recovery situations and give them reminders for further treatments.
Based on a plan, hospitals receiving less than a thousand visits a day must have at least 10 staff on hand at the center. That number goes up to 15 for hospitals that receive patients 1,000 to 3,000 visits a day. Hospitals getting 3,000 to 5,000 visits must have 20 staff, while those getting 5,000 to 7,000 needs 25 staff and hospitals receiving more than 7,000 needs 30 staff to be at the centers.