Patients Still Unaware of Appointment Services at Public Hospitals
Even with the newly launched appointment services that will allow patients to save time, its services are not used as widely as it should be. The city health commission told city public hospitals to at least reserve 30 percent of t heir capacity for their outpatient department for any patients that make appointments. But a recent survey showed that only about 25 percent appointments are used on average.
The 60 public hospitals in the city have 910,000 spots available for appointments but only 230,000 were used. Then in July the available spots reached more than a million but only 270,000 patients called in to make appointments. Most patients who came to the hospitals for treatments said that they were not aware of such services. While some knew about the services they didn’t schedule any appointments because they are not familiar with the procedures or were not used to the idea of making appointments. Some didn’t want any of their personal information revealed while making appointments while other say that the process is not as convenient as they say.
This prompted some hospitals to adjust their appointment services which allowed patients to make appointments later the same day, while other hospitals assist patients in making appointments for their next treatment. If this adjusts will work, it will be expanded to other hospitals as well.