New Consumer Protection Law to Take Effect on Saturday
A new national consumer protection law will be taking effect this Saturday that will improve oversight of online retailers. The new law is said to strengthen regulations on refunds for faulty goods, e-commerce responsibilities of service providers and disclosure of product related information.
Complaints on online shopping is abundant in Shenzhen, as one resident explained that he purchased a mobile charger on Taobao.com for 128 yuan but the charger was not working. The site said that the charger was made by Lepow a well known brand. He said that he repeatedly asked the seller for a refund but his requests were rejected and then was ignored afterwards. A spokesperson for Lepow said that they indeed receive a lot of complaints saying that their products are inferior, but after getting the said products from consumers the company found out that the items that were purchased were counterfeits.
The customer representative for Taobao said that the company requires it sellers to sign a consumer protection agreement just before the new law will be implemented this Saturday that will guarantee refund services within seven days of the purchases using the payment site on Taobao.com and seller that don’t sign the agreement will be banned from the site.
Consumers can also call Taobao’s customer service center an report any sellers that are not following the new law, then Taobao will be the one to cover the consumers losses once the violations are confirmed.