Residents can Access Online Medical Consultation before Going to Hospitals

Residents can Access Online Medical Consultation before Going to HospitalsResidents living in the city can now consult a doctor online before planning any trips to the hospital as Shenzhen started its consultation services on a mobile platform for medical appointments and registrations which started last month. Around 1,000 doctors have registered and are offering consultations on the platform and have already answered more than 3,000 questions from residents.

In 2009, the city launched the online medical appointment and registration service thus making it easier for residents to consult a doctor. But still a lot of users don’t know which department to register at and which medical doctor to consult and to ask for help. The consultation services assist patients to get a better understanding of their sickness and then redirect them to the appropriate department. Then the patient needs to input the illness and describe their symptoms to a doctor on the platform.

The first five consultations will be free and users will pay for the services depending on the doctor that they have chosen. Officials said that around 60 percent of the doctors on the platform do not charge for any of the consultation and around 500 of the doctor’s charges from 2 yuan to 50 yuan for one consultation or 10 to 300 yuan monthly fee. The doctors are required to respond to patients within 24 hours, failing to respond will have the patient’s money refunded.

Any doctor can register on the platform and must be duly employed at a qualified medical institution in the city. The doctor needs to provide their qualification certificates for medical practices along with their ID before allowed to conduct consultations on the platform.

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