Consumers Reminded on Online Fraud during Double Eleven Shopping Spree
Authorities are reminding residents to be on alert for fraud especially today as the city celebrates double eleven, a online shopping spree which some say is the world’s busiest day for online retail since retail giant Alibaba started promoting November 11 as a shopping festival six years ago in which some are taking advantage of the event to set up sales traps.
The Shenzhen Municipal Market Supervision Administration together with the Shenzhen Consumer Council has received complaints from online shoppers from November 11 to December 10 last year which is 3.6 times the number it received during the year before. Most of the complaints were about refund fraud wherein some cases lawbreakers pretended to be online retailers and sent bogus messages to consumers and made them log on to phishing sites to get refunds. Late delivery and poor product quality were also several of the top complaints last year.
The council said that consumers should be aware of any deceptive advertising that shows poor quality products when shopping online. Also when ordering a product online but no payment was made due to network traffic, sellers should not cancel or close the payment channel before reaching an agreement with consumers on whether to continue purchase or not. Consumers must also pay attention to product details that are on sale which include prices, refund and exchange conditions. Shoppers are also encouraged to save the web page links for every order and to thoroughly check the product before receiving it.